Customer Service

• Name: Unbound VR B.V. (Unbound XR)
• Address: Kerkenbos 1063F, 6546 BB Nijmegen, The Netherlands
• Telephone: +31 85 1302 742
• Email: service@unboundxr.co.uk
• VAT number: NL859776761B01
• Chamber of Commerce number: 74112406

• Bank: ING
• In the name of: Unbound VR B.V.
• IBAN: NL25INGB0007638708
• SWIFT/BIC: INGBNL2A

• Bank: RABOBANK
• For the attention of: Stichting Floryn Payments on behalf of 'Unbound VR B.V.'
• IBAN: NL73RABO0317927299
• SWIFT/BIC: RABONL2U 

• VAT number (UK): GB373340213
• EORI number (UK): GB373340213000
• D-U-N-S number: 492948015
• SIC number: 5045
• VOEC number: 3007677

We understand the importance of a circular economy and reducing electronic waste. By joining the WEEE, we ensure our activities comply with the current environmental regulations and contribute to preserving our planet for future generations.

• Stichting OPEN (Dutch compliance): Contract number CO00018817
• Stichting Stibat Services: Participant number 41858
• LUCID registration number (German EPR compliance): DE5987279564130
• Stiftung Elektro-altgeräte Register (German WEEE compliance for batteries): DE 32674223
• Recubel membership number (Belgian compliance): Membership number 951028
• Bebat (Belgian compliance): Participant number 770367
• Read more about our perspective on the WEEE here.

At Unbound XR, we value your safety and trust. Our business liability insurance (Policy number: 458466502) not only covers your purchases, including computers, peripherals, and VR glasses, up to €2,500,000 per claim and €5,000,000 per year, but also extends to our services.

Whether it's products or services, locally or internationally, your protection is paramount. We are proud to offer high-quality products and comprehensive services. Our team is on standby to support you at every step and ensure your satisfaction.

We are available on working days between 09:00 - 17:00. Please note we do not have a physical store for consumers at this address. We sell to consumers exclusively via our webshop. Business customers can visit our showroom by appointment for product demonstrations (AR, VR and MR glasses).

When you decide to do business with us, we believe personal contact is important. You can schedule an appointment with us for an introductory meeting, where we can provide you with advice on the opportunities we can offer. We also have a beautiful showroom at our location in Nijmegen (The Netherlands), where we would be happy to demonstrate our products to you.

Click here for more information about a consultation and XR consultancy on location.

As a business customer of Unbound XR, it is important to be aware of our key policy documents. Below you will find links to these documents:

• Terms and Conditions
• Privacy Policy
• Health and Safety Policy
• Anti-Bribery and Corruption Policy of Unbound XR
• Ethics Policy

We recommend you read these documents carefully and contact our customer service with any questions or comments.

We recommend that you first make complaints known to us by emailing service@unboundxr.co.uk.

If this does not lead to a solution, it is possible to register your dispute for mediation via the Stichting WebwinkelKeur.

Consumers in the European Union can also use the European Commission's Consumer Redress platform. Through this platform, you can find information about consumer rights and options for dispute resolution within the EU.

The Consumer Redress platform can be found at:
https://consumer-redress.ec.europa.eu

If your complaint has not yet been handled elsewhere, you are free to examine the possibilities of presenting your dispute within the European Union through this platform.

We are always looking for new talent! If you have an affinity for electronics, virtual reality and/or sales, or have other unique talents, please do not hesitate to contact us and who knows, we might be able to welcome you soon!

Curious about the team behind Unbound XR Business? Check out our page Our Team..