Customer Service

• Name: Unbound VR B.V. (Unbound XR)
• Address: Kerkenbos 1063F, 6546 BB Nijmegen, The Netherlands
• Telephone: +31 85 1302 742
• E-mail: service@unboundxr.co.uk
• VAT number: NL859776761B01
• Chamber of Commerce number: 74112406

• Bank: ING
• In the name of: Unbound VR B.V.
• IBAN: NL25INGB0007638708
• SWIFT/BIC: INGBNL2A

• Bank: RABOBANK
• For the attention of. Foundation Floryn Payments for ‘Unbound VR B.V.’
• IBAN: NL73RABO0317927299
• SWIFT/BIC: RABONL2U 

• VAT number (UK): GB373340213
• EORI number (UK): GB373340213000
• D-U-N-S number: 492948015
• SIC number: 5045

We understand the importance of a circular economy and reducing electronic waste. By joining the WEEE, we ensure that our activities comply with current environmental regulations and contribute to preserving our planet for future generations.

• Stichting OPEN (Dutch Compliance): Contract number CO00018817
• Stichting Stibat Services: Participant number 41858
• LUCID registration number (German EPR Compliance): DE5987279564130
• Stiftung Elektro-altgeräte Register (German WEEE Compliance for batteries): DE 32674223
• Recubel member number (Belgian Compliance): Member number 951028
• Bebat (Belgian Compliance): Participant number 770367
• Read more about our view on the WEEE here

At Unbound XR, we cherish your safety and trust. Our company liability insurance (Policy No: 458466502) not only covers your purchases, including computers, peripherals and VR-brillen, up to €2.500.000 per claim and €5.000.000 per year, but also extends to our services.

Whether it's about products or services, locally or internationally, your protection is paramount. We are proud to offer high-quality products and comprehensive services. Our team is ready to support you at every step and ensure your satisfaction.

Available on weekdays between 09.00 and 17.00. Please note we do not have a physical store for consumers at this address. We sell to consumers exclusively through our online store. Business customers can visit our showroom by appointment, for product demonstrations (AR, VR and MR glasses).

When you start doing business with us, we find personal contact important. You can make an appointment with us for an introductory meeting, in which we give you advice on the opportunities we can offer you. We also have a beautiful showroom at our location in Nijmegen (The Netherlands), where we would love to demonstrate our products to you.

Click here for more information about a consultation and XR-consultancy on location.

As a business customer of Unbound XR, it's important to be aware of our key policy documents. Below you will find links to these documents:

• General Terms and Conditions
• Privacy Policy
• Gezondheids- and Safety Policy
• Anti-Omkoop- and Corruption Policy of Unbound XR
• Ethics Policy

We recommend that you carefully review these documents and contact our customer service if you have any questions or comments.

We recommend that you first notify us of complaints by emailing service@unboundxr.co.uk. If this does not lead to a solution, it is possible to register your dispute for mediation via the Stichting WebwinkelKeur. From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere, you are free to deposit the complaint via the platform of the European Union.

We are always looking for new talent! Do you have an affinity with electronics, virtual reality and/or sales, or do you have other unique talents? Then by all means contact us and who knows, we might be able to welcome you soon!

Curious about the team behind Unbound XR Business? Then check out our page Our Team.