Private
It can always happen that something does not go entirely as planned. We recommend that you first make any complaints known to our customer service. We will then try to assist you as best as possible to reach a desired solution. If this does not lead to a solution, it is possible to submit your dispute for mediation via WebwinkelKeur Dispute Mediation. Since 15 February 2016, it has also been possible for consumers in the EU to submit complaints via the ODR-platform of the European Commission. If your complaint has not been dealt with elsewhere, you are free to submit your complaint via the European Union platform.
Business
A problem is always inconvenient, especially if you cannot resolve it directly with one of our staff. We would like to work together to find a solution for your complaint. Because we want to provide our customers with optimal service, we find it important to hear from you if you have complaints about our service. Please do this - also to limit any damage - as soon as possible. According to the law, a complaint is made in time if this is done within two months of discovery. This also applies if the purchased product does not have the properties you could expect based on the purchase agreement. It is in your interest to make your complaints known in writing.
If you submit a complaint to us, it will be answered within 14 days at the latest. If we need more time, we will let you know within 14 days when you can expect an answer. You can send your complaint by e-mail to service@unboundxr.nl.
