
Warranty and Repair
For consumer orders, we offer a standard warranty period of 1 year. This means that we guarantee the good functioning and quality of the product for a period of 12 months after purchase
Warranty Period
For consumer orders, we provide a standard warranty period of 1 year. This means that we ensure the proper operation and quality of the product for a period of 12 months after purchase. Should a defect occur within this period due to material or manufacturing faults, we will repair or replace the product at our discretion. This warranty applies to normal use of the product in accordance with the provided instructions. After the warranty period of 1 year, additional manufacturer's warranty may apply. This manufacturer's warranty varies by brand. Please contact us for more information
For business orders, the same warranty period of 1 year applies. This period ensures the good functioning and quality of the product for a year after purchase. Should defects occur within this period due to material or manufacturing faults, we will repair or replace the product at our discretion
For resellers, there are alternative warranty conditions. You can find these on the page Reseller Warranty.
Claiming warranty and/or repair
You can claim warranty or offer your product for repair in the following cases:
- Defect within the product's warranty period;
- Defect outside the product's warranty period, where charges may apply.
If you wish us to inspect the product, the return costs are at your expense. If the inspection reveals that the warranty claim is valid, we will refund the return costs incurred by you.
Important: We only reimburse the standard return costs. This does not include additional insurance.
Once we receive your product for a warranty claim, we will first assess whether the issue falls within or outside the warranty and whether our VR specialists can resolve the problem. If it is not a warranty case, there may be (investigation) costs associated with handling the service request and repairing the product. We aim to provide an estimate of these potential costs in advance, so you are not faced with unexpected expenses.
Warranty Exceptions
In some cases, there are exceptions to the standard warranty conditions:
- The seller's warranty cannot be transferred when a product is resold by a consumer via a second-hand platform such as marketplace;
- Damage caused by improper use, accidents, abuse, or unauthorised modifications to the product;
- Products with (internal) moisture, fall, impact, sun, and/or pressure damage;
- Batteries: Batteries come with a standard warranty period of 1 year.
Direct contact with the manufacturer
For some products, such as HTC Vive products*, it is faster to contact the manufacturer directly. Some manufacturers repair a product free of charge, or offer to send the product for repair under warranty. Therefore, in some cases, we recommend that you contact the manufacturer directly for the quickest possible handling of your RMA request.
Questions about service and returns
Do you have a question about warranty, a returned product, or another service question? Please contact us via our contact form..