Meta Quest Warranty Processing

Essential information regarding the warranty processing of your Meta Quest equipment

At Unbound XR, we strive to offer you the best possible customer experience, where your satisfaction is our highest priority. In line with this commitment, we would like to inform you about a crucial update regarding warranty issues for your Meta headsets if you do not reside in one of the countries listed below. If you do reside in one of these countries, you can easily register your repair or defect via the Meta website registration. Click here to register your Quest headset with Meta.

  • Austria, Belgium, Denmark, Finland, France, Germany, Iceland, Netherlands, Norway, Poland, Spain, Sweden, Switzerland

 

Meta recently provided us with this list of countries where customers can directly contact them for warranty matters. If you live in one of these countries, Meta will handle your warranty requests and ensure the return of your repaired or new headset to your address. However, if you live outside these countries, please be aware that Meta is unable to ship the repaired or new product directly to your location.

If you reside in one of the above countries, your repaired headset can be sent directly to your home or office address. Do you live in a country other than the ones mentioned above? In such cases, we kindly ask you to provide the address of Unbound XR as the return address when contacting Meta support. Unbound XR is a trusted partner of Meta and will act as an intermediary to ensure a seamless solution for your warranty issues. By providing Meta with the below address details, you enable them to carry out the necessary repairs or replacements:

Unbound XR
Attention: [Your Name]
Kerkenbos 1063 M
6546 BB Nijmegen
Netherlands

Please do not use this address if you live in one of the countries listed above. In that case, use your own address.

We understand that this may involve an extra step in the process for customers outside the supported countries. However, rest assured that we have collaborated with Meta to streamline the return process, ensuring you receive the necessary support for your Meta headset. If your country is not on this list, it is vital that you inform Meta that Unbound XR is the designated return address. By sharing the above-mentioned address details with Meta, you contribute to a smooth and efficient handling of your warranty issues.

How do I register my faulty Meta headset for warranty?

If you have any further questions or need additional assistance, please do not hesitate to contact our customer service team. We are here to help and would be happy to guide you through the warranty process.