Reseller warranty

We advise you to contact us in all cases when you are faced with a potentially defective product. Our technical department is ready to assist you and determine whether there is indeed a product defect or if the issue can be resolved easily, for example, by making some adjustments to the settings. Our expert staff will strive to assist you as quickly as possible and resolve the issue.

If there is a confirmed product defect, it is your responsibility as a reseller to handle the warranty claim. In this case, we recommend contacting the manufacturer of the respective product. They usually have specific procedures and guidelines for handling warranty matters. If you need assistance in obtaining the correct contact details of the manufacturer, we are happy to assist you. We are here to help you obtain the necessary information.

• Contact Meta Quest;
• Contact HTC VIVE;
• Contact HP.

At Unbound XR, we understand that you may need proof of purchase to claim the product warranty. Therefore, you can request a copy of the invoice for your order from us. You can then present this invoice to the manufacturer as proof of purchase. We would like to emphasise that the warranty conditions and -duur can vary depending on the manufacturer and the product. It is therefore important to consult the specific warranty provisions of the manufacturer. Fill in our online contact form form to request your invoice.

If you have any questions about the process of handling warranty matters, please do not hesitate to contact us. We are ready to support you and answer any questions you may have.