You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation, you have another 14 days to return your product. You will then be credited the full order amount including shipping costs. Only the costs for return from your home to the webshop are at your own expense. Please note: for business orders there are different return conditions than for consumers. Want to return a business order? Then check out our General return conditions.

Once we have received your return, it will be checked by our return department for the condition and operation of the product (if applicable). We will then refund the order amount due within 14 days of notification of your return, provided the product has already been received in good order

Reporting your return is very simple. Report your return within 14 days of receiving your product(s) to us. You can easily do this by sending an email to our customer service (service@unboundxr.nl) or by going to our contact form via the button below. Please state your order number so that we can serve you quickly

After registering your return, you will receive an email from us with your RMA number and return instructions. Through our online return platform, you can easily arrange the return of the products yourself. To do this, enter your order number and the email address with which you placed the order with us. The costs of returning the goods are at your own expense, unless the fault lies with us (for example, if you have received the wrong product from us)

Please note that your return must meet a number of Conditions conditions when you send it back to us:

• Send your products to us in the original packaging and including all accessories;
• Reset your data to factory settings (if applicable);
• Make sure your return is sent back to us in a well-protected box. This prevents the product from arriving damaged at our return center;
• If you use the right of withdrawal, the product with all accessories supplied and - if reasonably possible - in the original condition and packaging will be returned. If the product is damaged or the packaging is more damaged than necessary to try the product, we can pass this depreciation of the product on to you. So handle the product with care and make sure it is well packed when returned

Different rules and laws apply to business orders than for consumers (even if you have placed a business order for personal use). As a company or organization, you have a 'duty of investigation' for the ordered products and you are excluded from the right of return (the 'Distance Selling' law)

The order can be considered business if it meets one or more of the following conditions:

• The order is placed via our business webshop;
• The order is placed with a business/company email address (ending on '@companyname.nl');
• A company name was provided during the ordering process;
• A product has been ordered that is strictly intended for business use (such as Google Glass 2, Microsoft HoloLens 2, Varjo XR-3 etc.)

Not satisfied with your (business) order? Then contact our customer service (service@unboundxr.nl). For processing a business return, we charge (depending on the returned product) 5% to 20% processing costs. The processing costs are based on the time needed to check, process and rebook returned products as second chance products. Has your order not yet been shipped? Then you can cancel it without obligation in time. No cancellation or processing fees are charged for this. For more information, see also our General return conditions.

Have you already placed an order with us, but would you like to change or cancel it? That's possible! Send an email to our customer service with the request to change or cancel your order. Don't forget to mention your order number. Please note: you can only cancel your order if your package has not yet been processed. Once your package is on its way, it is unfortunately no longer possible to cancel the order. In that case, you can refuse the package at the door so that the courier takes it back, or you can send the package back to us using the return steps above.

Below you will find important information regarding the return of orders outside the EU.

• Return labels: For returns outside the EU we cannot create return labels. As a customer, you must arrange for return labels yourself. Contact your chosen carrier to obtain the required return documents and labels. Make sure you follow the correct return instructions to ensure your return shipment is processed smoothly;
• Customs costs: Please note that you as a customer are responsible for the costs you pay to customs when returning an order outside the EU. These costs can include customs duties, taxes and other charges. It is important that you contact customs or the carrier to follow the necessary steps to claim these costs back. We cannot reclaim these costs on your behalf;
• Customs papers: When registering your package with the carrier and filling in the customs papers, make sure it is clearly stated that it is a return shipment and not a new shipment. If this is not stated, customs charges may be incurred when we have to pick up the package. Unfortunately, we cannot pay these costs for you. If customs charges are charged, we will send the package back to you.

It can always happen that something does not go exactly as planned. We recommend that you first make known complaints to our customer service. We will then try to serve you as well as possible to come to a desired solution. If this does not lead to a solution, it is possible to register your dispute for mediation via WebshopKeur Dispute Mediation. As of 15 February 2016, consumers in the EU also have the option to register complaints via the ODR platform of the European Commission. If your complaint is not yet being dealt with elsewhere, you are free to deposit your complaint via the platform of the European Union.

A problem is always annoying, especially if you can't immediately resolve it with one of our employees. We would like to work together to find a solution to your complaint. Because we want to provide our customers with optimal service, we think it is important to hear if you have complaints about our service. Do this - partly to limit any damage - as soon as possible. According to the law, a complaint is timely if it is made within two months of discovery. This also applies in the event that the purchased product does not have the properties that you could expect on the basis of the purchase agreement. It is in your interest to make your complaints known in writing.

If you submit a complaint to us, it will be answered within 14 days at the latest. If we need more time for this, we will let you know within 14 days when you can expect an answer. You can send your complaint by email to service@unboundxr.nl.