Free support via email and phone from our help desk

The user can report an incident to the Unbound VR Support desk. Although standard support does not have a guaranteed service level, Unbound VR aims to adhere to the following; on working days (Monday to Friday) between 8.30 am and 5.00 pm we strive to have a response time of less than 8 hours. Queries and malfunctions can be reported 24/7 via the email Support desk and on working days during office hours also via the Unbound VR service number.

Warranty handling is done through the manufacturer and can be requested directly at Unbound VR. Damage repair and repair which falls outside the factory warranty can also be handled by Unbound VR. The costs for damage repair and repair which fall outside the factory warranty are at the customer's expense.

Unbound also offers the possibility for extended warranty and support, the options consist of:

Repair, insurance and warranty handling is done via Unbound VR's Dutch service and repair partner. With 1 reporting point for damage or warranty, even during the statutory warranty. (The replacement service and preventive maintenance are carried out via Unbound VR)

  • The delivery of replacement hardware within 24/48/72 hours;
  • Extended warranty and (fall/water) damage insurance. Click for more information;
  • Preventive maintenance.

 

Any questions? Please feel free to contact us and we will be happy to assist you!