Frequently asked questions about delivery & collection
What are the shipping costs?
The shipping costs may differ per country. Binnen Nederland, België en Duitsland zijn de verzendkosten gratis boven de €25 (with uitzonderingen van speciale orders die bijvoorbeeld via een koerier verzonden moeten worden). Voor bestellingen onder de €25 rekenen wij €4,95 per bestelling voor orders in Nederland, België en Duitsland. Shipping costs to other countries are calculated automatically through our check-out and may vary per country.
What are the payment options?
We accept different payment methods. Note: with some payment methods it may take longer for your order to be processed. For more Information regarding payment methods, please refer to our information page.
When will my order be shipped?
When you place Your order before 23.00* - and the product is immediately in stock - you often receive the track and trace code the same day to track your order. If the product is not directly in stock with us, an estimate of the delivery time is always given on the product page. You can of course simply place the order with us, and we will do our best to deliver the order to you as soon as possible. Do you have questions about the status of your order? Please contact us by sending an email to our customer service.
My order was placed a few days ago but I haven't received a confirmation yet. What now?
We will always ship products that we have in stock immediately for you, but if we do not have a product in stock you may have to wait for it. On the product page you will always find an expected delivery time if the product is not in stock. Note: if you order multiple products and 1 (or more) products of your order are not in stock, the entire order will be automatically held until the products are all in stock. Would you like to receive part of your order? Please send an e-mail to our customer service with with your order number and the question whether your order can be partially delivered.
How can I track my order?
You will receive a confirmation of your order by e-mail. When the product is in stock and ready to be shipped, you will automatically receive a track & trace code from us by e-mail.
Which delivery options can I choose from?
All our products are shipped to you as soon as possible by default. During the payment process you can choose to have your order delivered at a different place or time.
Are you missing an item with your order?
Our warehouse employees try to pack all orders as well as possible, but it sometimes happens that a product is missing. We would like to ask you to contact with our customer service as soon as possible and to have your order number to hand.
Did you receive a wrong article?
If you have received an item that you have not ordered, we will solve it for you as soon as possible. We would like to ask you to contact with our customer service as soon as possible and to have your order number to hand.
Is it possible to deliver abroad?
Yes, of course! Unbound XR delivers internationally throughout Europe. When you add a product to the shopping cart, you can enter the country of destination during Checkout. In that case, the shipping costs will be calculated automatically. For more Information see our shipping page.
What happens to with my order if I'm not at home?
By default, your order will be offered twice to the specified shipping address by the PostNL delivery person. If the order cannot be delivered to you, the order will be returned to us. It is therefore advisable to keep a close eye on the tracking Information on the track&trace code.
Can I have my order delivered by appointment?
At the Checkout of your order you can choose a time slot in which your order will be delivered. This time slot is set to 'as soon as possible' by default, but you can also choose to have the order delivered in a few days.
Track & Trace
When will I receive my track and trace code?
You will receive the track and trace code as soon as Your order has been processed by our warehouse. When you place the order with us before 23:00*, you will receive the track and trace the same day. You will often see an estimate of the delivery time the next working day.
The status of my Track & Trace is '' shipment is expected, but is not yet in the sorting process ''. What does this mean?
This means that your package is between our logistics center and the PostNL depot. The first scan is given in the depot. You can wait for this, because usually a delivery time is known on the next delivery day.
The status of my Track & Trace is ''shipment is sorted''. What does this mean?
This means that the package has arrived at the PostNL sorting centre. PostNL then performs another scan so that you receive a delivery time on the Track & Trace link.
The status of my Track & Trace is "delayed". What does this mean?
This means that your PostNL courier has been delayed during the delivery of your package. This may be due to with external factors, such as busy (festive) periods, extreme weather or other causes.
I have not received a shipping confirmation or track and trace code. What now?
The track and trace is automatically sent when an order leaves our warehouse. If you have not received the code, it may be that your order is still waiting for delivery of - one of - the products. It also sometimes happens that the e-mail address is entered incorrectly when ordering. Not sure about the status of your order? Please contact with our customer service by e-mail.
My package has been delivered according to PostNL, but I have not received anything yet. What should I do now?
It is annoying that your package has not arrived. First of all, we would like to ask you to check carefully that the package has not been delivered elsewhere. So first ask your neighbors and housemates. If this is not the case, you can contact with our customer service. We will then contact with PostNL to find out where your package has gone.
My package has arrived damaged, what now?
If your package has arrived damaged, we will solve it for you as soon as possible. We will first ask you to take a few photos of your order and send them to us. You can contact with our customer service for this.
My order has been canceled, but the money has been debited from my account.
It sometimes happens that you start the payment process for an order, but do not complete the payment. When you restart the order and pay, our system sees the first (unfinished) order as a cancellation. So always pay close attention to the order number of your order. Are you not quite sure? Then you can contact with our customer service.