This page was last modified on: 11-10-2023.
Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and for whom the data is transparent.
Online store software (Magento)
Web Hosting (TransIP)
We purchase web hosting and e-mail services from TransIP. TransIP processes personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata about the use of the Services. This is not personal data. TransIP has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. TransIP is obliged to observe secrecy under the agreement.
Payment processor (Pay.nl)
We use the Pay.nl platform to handle (part of) the payments in our webshop. Pay.nl processes your name, address and residence details and your payment details such as your bank account or credit card number. Pay.nl has taken appropriate technical and organizational measures to protect your personal data. Pay.nl reserves the right to use your data to further improve the service and to share (anonymised) data with with third parties in this context. Pay.nl deelt in het geval van een aanvraag voor een uitgestelde betaling (kredietfaciliteit) persoonsgegevens en Information with betrekking tot uw financiële positie with kredietbeoordelaars. All the above-mentioned guarantees with with regard to the protection of your personal data also apply to the parts of Pay.nl's services for which they engage third parties. Pay.nl does not store your data for longer than permitted by law.
Reviews and Complaints (Valued Shops)
Shipping and logistics (PostNL, DPD)
When you place an order with us, it is our job to have your package delivered to you. We use the Services from PostNL and DPD to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with with the sender. PostNL and DPD only use this information for the purpose of executing the agreement. In the event that PostNL engages subcontractors, PostNL will also make your data available to these parties.
Invoicing and accounting (Exact)
We use Exact's Services to maintain our administration and accounting. We share your name, address and residence details and details with regarding your order. This data is used for the administration of sales invoices. We use the Services from Exact to maintain our administration and accounting. We share your name, address and residence details and details with regarding your order. This data is used for the administration of sales invoices. Your personal data is sent and stored protected. Exact is obliged to maintain confidentiality and will treat your data confidentially. Exact does not use your personal data for purposes other than those described above.
Purpose of the data processing
General purpose of the processing: We only use your data for the benefit of our services. This means that the purpose of the processing is always directly related to with the order you provide. We do not use your data for (targeted) marketing. If you share information with with us and we use this information to contact you at a later time - other than at your request - we will ask you for explicit permission to do so. Your data will not be shared with with third parties, other than to comply with accounting and other administrative obligations. These third parties are all kept confidential by virtue of the agreement between them and us or an oath or legal obligation.
Automatically collected data: Data collected automatically by our website is processed with for the purpose of further improving our services. This data (for example your IP address, web browser and operating system) is not personal data.
Cooperation in tax and criminal investigations: In appropriate cases, Unbound XR may be required by law to share your data in connection with with government tax or criminal investigations. In such a case, we are forced to share your data, but we will oppose this within the possibilities that the law offers us.
Retention period of your data
We keep your data for as long as you are a client of ours. This means that we keep your customer profile until you indicate that you no longer wish to use Our Services. If you indicate this to us, we will also regard this as a request for forgetting. Based on applicable administrative obligations, we must store invoices with your (personal) data, so we will keep this data for as long as the applicable period runs. However, employees no longer have access to your client profile and documents that we have prepared as a result of your assignment.
Under applicable Dutch and European law, you as a data subject have certain rights with with regard to the personal data processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights. In principle, to prevent misuse, we only send copies and copies of your data to your e-mail address already known to us. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests, in the event of a forget request we administer anonymized data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems. You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.
Right of access: You always have the right to view the data that we process or have processed and that relate to your person or can be traced back to you. You can make a request with to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with to the email address known to us, an overview of the processors who have this data, stating the category under which we have stored this data.
Correction right: You always have the right to have the data that we process (or have processed) that relate to your person or can be traced back to you. You can make a request with to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been adjusted to the e-mail address known to us.
Right to restriction of processing: You always have the right to limit the data that we process or have processed that relate to your person or that can be traced back to you. You can make a request with to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data will no longer be processed until you lift the restriction.
Right to portability: You always have the right to have the data that we process or have processed and that relate to your person or that can be traced back to you, have it performed by another party. You can submit a request with to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed on our behalf by other processors or third parties to the e-mail address known to us. In all likelihood, we will no longer be able to continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.
Right to object and other rights: Where appropriate, you have the right to object to the processing of your personal data by or on behalf of Unbound XR. If you object, we will immediately stop the data processing pending the handling of your objection. If your objection is justified, we will make copies and/or copies of data that we process or have processed available to you and then permanently discontinue the processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact with our contact person for privacy matters.
Google Analytics: Through our website, cookies are placed from the American company Google, as part of the "Analytics" service. We use this service to keep track of and to get reports on how visitors use the website. This processor may be obliged to provide access to this data on the basis of applicable laws and regulations. We have not allowed Google to use the obtained analytics information for other Google Services.
- Store Name: Unbound XR
- Online store address: Kerkenbos 1063M
6546 BB Nijmegen
- Mail address: firstname.lastname@example.org
- Webshop telephone number: +31 85 065 6144